Service Guarantee
Here at Eustis Computer Garage we understand that computers, phones and tablets make our lives easier, but our daily reliance on these devices means when they break it can be incredibly problematic. We strive to make sure all our repairs meet our high standards. We would like to offer to all our customers our Service Guarantee which is comprised of 2 components, Parts and Labor.
Parts Guarantee
We want our customers to feel as confident as we do with the quality of parts that are used in every repair we perform. We offer a 30-day warranty on top of the supplier/manufacturers’ warranty.
Labor Guarantee
After your device is returned to you, we warranty the labor of the entire repair for 60 days. Simply, if any problems arise as a direct result of our repair, we will cover the costs of the labor and parts associated with correcting the problem.
Limitations
We want our customers to be happy with our service and feel comfortable coming back to us for all electronic needs. It is our policy to honor all claims within the warranty period unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. We may have to disassemble your device for analysis prior to issuance of a credit or replacement.
Third-Party Parts
If you bring a third-party part for installation, we cannot be liable for any direct, indirect, consequential, incidental, special or punitive damages arising out of or connected with the installation of that part.
Consumables
Some products, like batteries, are designed to be consumed during normal use. These parts are not covered under our service guarantee. This does not mean that we don’t stand behind the batteries we use. Example: If your iPhone battery replacement fails entirely after a couple of months, we will replace it. However, if it simply loses some effectiveness after hundreds of power cycles, we will not. These would be details we discuss upfront with our customers on a case by case basis.
Out of service or non-computer electronics
Electronics that are not normally repaired by our technicians or have been out of service too long do not qualify for our Service Guarantee.